AI Agents and Security: secure automation with smart technology

An AI Agent is more than a Copilot or chatGPT. He understands context, remembers information and takes action himself. Think of an agent who answers customer questions, provides status updates on projects or prepares internal reports. That means he works with sensitive information — from customer data to internal policy documents. And that is precisely where the risk lies.

The safest way to work with AI is through a local or a European AI Agent that complies with European data protection laws.

A practical example: suppose you are conducting an audit and want to use AI to generate recommendations. A local or European certified AI Agent first reads the entire audit data, removes all sensitive or traceable information (such as internal notes or personal data) and only then asks a question to an external model, such as ChatGPT or Gemini. This way, the confidential information stays within your organisation, while you benefit from the power of generative AI.

In addition to data security, there are more points that you should pay attention to as an organisation:

• Data anonymization
  AI Agents can automatically recognise and remove personal or sensitive data from prompts or documents. This prevents names, addresses or customer data from being shared unintentionally.

• Secure API links
  Links to CRMs, intranets or databases must always run via encrypted protocols. Think of HTTPS, OAuth2 and token-based authentication.

• DTAP method
  By working with separate environments (Development, Test, Acceptance and Production), every change is checked before going live. This prevents errors and leaks in the production environment.

• Limited access rights and logging
  Only authorised users are allowed to see or edit data. All actions are logged, so that it is always clear who does what.

• Security audits and patch management
  As with websites, it is important to periodically scan AI Agents for vulnerabilities and implement updates in a timely manner.

AI offers huge opportunities, but only if you take the right safety measures. By incorporating security into the design of your AI solution from the start, you can prevent risk and build trust — among users, customers, and partners.

At Basic Orange, we combine 30 years of experience in online communication, technology and security. We have fully integrated DTAP processes, GDPR-proof data storage and highly secure hosting into our working method. That experience now forms the basis for the next step: the secure development and deployment of AI Agents for our customers.

This way, you benefit from innovation without compromising on safety.

With the latest AI technologies and 30 years of experience, Basic Orange helps your organisation to get started with AI Agents with maximum security.